Frequently Asked Questions
What is Skylit Studio?
Skylit Studio is a UK-based creative brand that transforms meaningful moments into personalised star maps and moon phase prints. Using precise astronomical data, we capture the night sky exactly as it appeared on a special date—whether it’s a wedding, anniversary, birth, or any cherished memory. Each map is designed with care, printed in-house, and made to be a beautiful keepsake that lasts a lifetime.
What does Skylit Studio sell?
We specialise in personalised star maps, moon phase prints, and other astronomy-inspired artwork. All designs are custom-made based on your selected date and location, featuring options for framing, size, and styles ranging from minimalist to celestial-themed. Whether you're shopping for anniversary gifts, baby milestones, or unique gift ideas, our maps are made to tell your story through the stars.
How can I trust buying from Skylit Studio?
At Skylit Studio, your trust means everything to us.
- We use accurate astronomical algorithms to ensure scientific precision in every print.
- All orders are printed and quality-checked in-house in the UK.
- We proudly display verified reviews through Trustpilot so you can see what real customers are saying.
- Plus, we offer fast dispatch, clear returns policy, and friendly support if anything ever goes wrong.
Shopping with Skylit Studio means you're not just buying a print—you're investing in a moment that matters.
What forms of payment does Skylit Studio accept?
We accept a wide range of secure and convenient payment methods, including:
- Buy Now, Pay Later: Clearpay
- Credit & Debit Cards: Visa, Mastercard, American Express, Discover, UnionPay
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
- Other Options: PayPal, Diners Club
Whether you’re paying in full or spreading the cost, we’ve made it easy to shop your way. All transactions are encrypted and secure.
Are my payments secure?
Absolutely. At Skylit Studio, your payment security is our priority.
- All transactions are encrypted and processed through trusted payment gateways like Shopify Payments, PayPal, and Clearpay.
- We are PCI DSS compliant, which means we follow strict security standards to protect your payment information.
- We never store your full payment details—everything is handled securely through our payment providers.
You can shop with confidence knowing your data and money are safe with us.
Do I have to pay customs?
For UK customers:
Nope! All our orders are printed and shipped from within the UK, so there are no customs fees or hidden import charges for UK deliveries.
For international customers:
Depending on your country’s import rules, customs duties or taxes may apply. These are determined by your local customs office and are the buyer’s responsibility. We do our best to ensure smooth delivery, but we recommend checking your country’s policies to avoid surprises.
How do I check the status of my order?
Once your order is placed, you’ll receive an email confirmation followed by a shipping notification with tracking details as soon as it’s dispatched.
You can track your order by:
- Following the tracking link in your dispatch email.
- Or, if you created an account at checkout, logging into your Skylit Studio account to view your order status anytime.
Still unsure? Just contact us and we’ll be happy to help you track it down.
What is the shipping & return policy?
📦 Shipping
- We aim to dispatch all orders the same or next working day.
- UK delivery typically takes 1–3 working days.
- You’ll receive a tracking link via email once your order ships.
- We also ship internationally—delivery times vary based on location.
↩️ Returns - For personalised items: Since each map is made to order, we can’t accept returns for change of mind.
However, if there’s an error with your print or it arrives damaged, we’ll gladly replace or refund it—just let us know within 30 days. - For non-personalised prints: Returns are accepted within 30 days. Items must be unused and in original condition.
Return shipping costs are the buyer’s responsibility.
Full details can be found on our Shipping & Returns page or feel free to contact us for help.
How much will the delivery cost me?
UK Shipping Options:
- Royal Mail Tracked 48 (2 working days) – FREE
Includes tracking and reliable delivery to your door. - Next Working Day Delivery – £6.95
Ideal if you need your order quickly. - Order by 5:00 PM, Next Working Day – £15.00
Perfect for gifts or time-sensitive orders.
You’ll be able to choose your preferred option at checkout.
International Shipping:
Calculated at checkout based on destination—affordable and fully trackable options available.
How long does it take normally for an order to arrive?
We aim to get your order to you as quickly as possible!
For UK orders:
- Royal Mail Tracked 48 – Arrives in 2 working days (FREE)
- Next Working Day Delivery – Arrives the following working day (£6.95)
- Order by 5:00 PM, Next Working Day – Next working day when ordered after 3PM but before 5 PM (£15.00)
We usually dispatch same or next working day, so most customers receive their order within 1–3 days.
For international orders:
Delivery times vary by country and are calculated at checkout, but you’ll receive tracking with every shipment.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at hello@skylitstudio.co.uk