Shipping policy

All orders are processed, printed, and shipped from our facility in Manchester, United Kingdom. We operate online only and do not accept walk-in customers or provide pickup services.

Personalised star maps are typically printed and ready for dispatch on the same working day. Orders placed by 3PM on working days are dispatched the same day, ensuring the fastest possible delivery to you.

Working days are Monday through Friday, excluding UK public holidays and our company holidays. Orders placed on weekends or holidays will be processed on the next working day.

Alongside the UK, we currently deliver to Ireland, Germany, the Netherlands and the United States. Every international order ships fully tracked.

• As soon as your order is dispatched, a tracking number will be provided via email and available in your account dashboard.
• For international orders, real-time tracking updates may only start once the package reaches the destination country (typically within 2-5 days).
• Where a carrier provides a photograph at the point of delivery, that photograph forms part of the delivery record.
• If you have any issues tracking your shipment, contact us at [email protected].

Prices shown at checkout for international destinations include delivery, customs duties and import taxes. Skylit Studio prepays these on your behalf, so your order arrives with nothing to pay on delivery and no customs paperwork for you.

• The total you see at checkout is the total cost of your order. Couriers and postal services will not ask you for additional import charges.
• Because delivery duty and import taxes are prepaid as part of your order, they are non-refundable if a parcel is refused or not collected. See our Refund Policy for details.

Shipping delays can occasionally occur due to national holidays, customs processing, weather conditions, or courier service disruptions. If your order has not arrived within the estimated delivery window, please email us at [email protected] with your order number and we will resolve it immediately.

• We ship to the address provided during checkout.
• Address changes after dispatch may not be possible.
• We cannot ship to PO Boxes for expedited services.
• Customers are responsible for providing accurate shipping information.

Incomplete or incorrect addresses: please check your delivery address carefully before you pay, including the flat or apartment number, building name and postcode. Your parcel is dispatched to the address exactly as you entered it at checkout; we are not able to check whether an address is complete, and a missing flat number is not something we can spot from our side. If you notice a mistake, email us straight away with your order number and we will correct it if the order has not yet been dispatched. Once a parcel is in transit, the address can often still be corrected, and this is quickest when you do it yourself as the recipient: DPD lets you add a flat number, choose a neighbour, safe place or pickup shop, or change the delivery day through the link in your tracking text or email, or by calling 0121 275 0500; Royal Mail can be reached on 03457 740 740, or through the tracking page, to arrange redelivery, a safe place, a neighbour or collection from your local delivery office. This goes for delivery questions in general, not just address changes: once your parcel is with the courier, we have the same tools you do, no more, and the courier will act faster on an instruction from the person receiving the parcel than on one relayed through us. So if you need to change a delivery day, redirect to a neighbour or safe place, or chase a parcel that has stalled, we would be genuinely grateful if you contacted the courier directly first. We are of course still here if that does not resolve it, and we will step in with a replacement or refund where it is needed. If a parcel is returned to us, or cannot be delivered, because the address you gave was incomplete or incorrect, we will happily send it out again once you confirm the full address; the new delivery cost is payable by you. Where a parcel sent to an incomplete or incorrect address is lost, or is scanned as delivered at that address, we are not able to treat it as a delivery fault, although we will always help you chase it with the carrier. Any refund agreed in these circumstances excludes the original delivery charge, to the extent permitted by law.

Safe places and delivery instructions: where you, or standing instructions you have given the carrier, ask for a parcel to be left in a safe place, in an outbuilding, or with a neighbour, delivery is complete at the point the carrier leaves it there and responsibility for the parcel passes to you. Damage caused by weather or by conditions at the delivery address after the parcel has been left is not a delivery fault. If you would rather your parcel was not left unattended, please ask the carrier to require a signature.

For orders placed through Google Shopping, the same shipping methods, costs, and timeframes apply as listed above.