Accessibility Statement

Accessibility Statement for Skylit Studio

At Skylit Studio Limited, we are committed to ensuring that our website skylitstudio.co.uk is accessible to everyone, including individuals with disabilities. We believe that everyone should be able to browse our products, customize their star maps, and complete purchases independently and with dignity.

This accessibility statement applies to skylitstudio.co.uk and outlines our efforts to provide an inclusive online experience.

Our Commitment to Accessibility

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, which are internationally recognized standards for web accessibility. We also aim to comply with the UK Equality Act 2010, which requires service providers to make reasonable adjustments for disabled customers.

Our ongoing efforts include:

  • Ensuring our website is navigable by keyboard for users who cannot use a mouse
  • Providing alternative text for images where appropriate
  • Using clear and simple language throughout our site
  • Maintaining sufficient color contrast for text readability
  • Ensuring our star map customization tool is usable with assistive technologies
  • Regularly reviewing and improving our website's accessibility features

Current Accessibility Features

Our website includes the following accessibility features:

  • Responsive Design: Our website adapts to different screen sizes and devices, including mobile phones and tablets
  • Clear Navigation: Logical page structure with consistent navigation menus
  • Readable Fonts: Clear, legible typography with adequate font sizes
  • Color Contrast: Text and background colors meet accessibility contrast standards
  • Keyboard Navigation: Most website functions can be accessed using keyboard controls
  • Form Labels: All form fields include clear labels and instructions
  • Skip Links: Options to skip to main content for screen reader users

Known Limitations

Despite our best efforts, some areas of our website may have accessibility limitations:

  • Star Map Customization Tool: Our interactive star map designer may present challenges for some screen reader users. We are working to improve this experience
  • Third-Party Content: Some embedded content from third-party providers (such as payment processors or social media) may not be fully accessible. We work with providers who prioritize accessibility
  • PDF Documents: Some downloadable documents may not be fully accessible. We can provide alternative formats upon request
  • Live Chat: Our live chat feature may have limited accessibility for some assistive technologies

We are actively working to address these limitations and improve accessibility across our entire website.

Alternative Formats & Assistance

If you need assistance accessing any content or using any features on our website, we are here to help:

  • Phone Orders: Call us at 0161 399 3582 to place an order or get assistance with star map customization
  • Email Support: Contact hello@skylitstudio.co.uk for help with browsing, ordering, or to request information in an alternative format
  • Large Print: We can provide product information, invoices, or policies in large print upon request
  • Plain Language: We can explain our products and services in simpler language if needed
  • Design Assistance: Our team can help you design your star map over the phone or via email if the online tool is not accessible for you

We aim to respond to all accessibility requests within 2 working days.

Assistive Technologies

Our website is designed to work with commonly used assistive technologies, including:

  • Screen readers (such as JAWS, NVDA, and VoiceOver)
  • Screen magnification software
  • Voice recognition software
  • Keyboard-only navigation

If you experience difficulty using our website with your assistive technology, please contact us so we can help.

Browser Compatibility

Our website is optimized for the following browsers:

  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Apple Safari (latest version)
  • Microsoft Edge (latest version)

For the best experience, we recommend using the latest version of your preferred browser with JavaScript enabled.

Feedback & Reporting Accessibility Issues

We welcome feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please let us know:

📧 Email: hello@skylitstudio.co.uk
📞 Phone: 0161 399 3582
📍 Registered Office: Skylit Studio Limited, 3 Crompton Street, Bury, BL9 0AD, United Kingdom

When reporting an accessibility issue, please include:

  • A description of the accessibility barrier you encountered
  • The page or feature where the issue occurred
  • The browser and assistive technology you were using (if applicable)
  • Any error messages you received

We will investigate all reports and aim to respond within 5 working days with information about how we plan to address the issue.

Enforcement & Legal Compliance

This website is run by Skylit Studio Limited, registered in England and Wales (Company Number: on file).

We are committed to complying with:

  • UK Equality Act 2010 - Making reasonable adjustments for disabled customers
  • Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 - Where applicable
  • Web Content Accessibility Guidelines (WCAG) 2.1 - Aiming for Level AA conformance

If you are not satisfied with our response to your accessibility concern, you may contact:

Ongoing Improvements

We are continuously working to improve the accessibility of our website. Our current priorities include:

  • Enhancing screen reader compatibility for our star map customization tool
  • Improving keyboard navigation across all interactive features
  • Conducting regular accessibility audits with disabled users
  • Providing accessibility training for our team
  • Ensuring all new features are designed with accessibility in mind

We review and update this accessibility statement regularly to reflect our latest improvements and any changes to our website.

Third-Party Services

Our website uses several third-party services that have their own accessibility policies:

  • Shopify: Our e-commerce platform - Shopify Accessibility Statement
  • Payment Processors: Clearpay, Klarna, PayPal - Each has their own accessibility commitments

While we cannot control the accessibility of third-party services, we choose partners who demonstrate a commitment to accessibility.

📅 This statement was last updated: 16/12/2025

We are committed to ensuring that everyone can enjoy the magic of personalized star maps from Skylit Studio.